Privacy, Cookies & GDPR

AORA Group Limited ("AORA")respects the privacy of visitors to its website. We respect and adhere to the principles and provisions of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) as implemented in the UK as The Data Protection Act (2018) and endeavour to take all reasonably practicable steps to protect the security and confidentiality of those that visit our website and make use of its services. Please take the time to read through the details of our policy given below. 

Privacy Policy

AORA respects the privacy of visitors to its website. Visitors are not asked for any personal information except for when a visitor applies for or subscribes to make use of our products or services. We also may potentially ask for information for registration purposes in order to access free downloads and enquiry requests made via our contact form.  The responsibility for the control of data received through this website rests with Chris Mennell, Data Protection Officer with AORA who may be contacted using one of the methods given on our Get in Touch page or by email:

For registration purposes personal information may be limited to only your name, chosen username, password and email address. By registering to access downloads on this site you are 'opting-in' to receive selective information specifically relating to any such downloads from AORA. The data you provide may be processed for the purposes of answering your enquiry and offering, marketing or selling relevant services to you.  There is no statutory requirement for you to provide us with any data.  The data you provide will also be used for the purpose of ensuring the effective performance of our website, its security, maintaining back-ups of our databases and communicating with you.  The legal basis for this processing is your consent given when completing our enquiry form and/or registering to download documents and information from this website.  For customers signing-up to make use of our products or services, we may require further personal information. AORA does not capture, store or process any personal financial data (e.g. card details) as part of its customer account set-up procedures. The legal basis for processing these data is to ensure the effective management of our customers' accounts.  All such data are taken, stored and processed by Stripe Inc., AORA's payment processing provider and are subject to Stripe's Privacy Policy. You may withdraw your consent for us to process your data in this manner and opt-out of this agreement at any time by making use of the 'unsubscribe' link at the foot of any information you receive from us via email or by contacting us using any of the methods given in our Get in Touch page.  We will provide you with copies of any of your personal data we hold or process upon application.  Personal data is held indefinitely, however, we will erase any of your personal data that we hold as soon as is reasonably practicable upon any such request you may make.

Access to the majority of the pages on our website can be viewed without registering, log-ins, passwords or payment. However, access to our downloads requires registration and confirmation that our disclaimer has been read in respect of these downloads.

This site requires cookies and JavaScript to be enabled to work correctly and for security purposes. The legal basis for our use of essential, functional and performance cookies is to ensure the correct and effective functioning of our website.  A cookie is a nugget of information that a Web server gives to your browser and vice versa. A cookie cannot find out any personal information about you (such as your email address) or identify the contents of your hard disk or transmit a computer virus. The essential cookies on this site only make use of 'session cookies' in order to function. JavaScript is a scripting language used to manipulate information displayed in a browser window. JavaScript does not allow the reading or writing of files on a client machine (except to the browser's cookie file). It cannot, therefore, introduce viruses to your computer or change or remove data from your computer.

AORA also captures (via analytics software such as Google Analytics/Tag Manager, Linkedin and Freshworks) such information from its website visitors such as referring URL, ISP, browser type, geographical location, length of visit, navigation paths, the timing of your visit and the pages visited. These data are used for statistical purposes only and to assist us in assessing website performance.  Cookies created by analytics software may be stored on your device.  The legal basis for this processing is our legitimate business interest in monitoring our website performance and improving both this and our service offerings. For more detailed information about our use of cookies please visit our Cookies Policy page.  Third-party cookies set by organisations such as Google and Linkedin may be used by them for marketing purposes such as the targeting of adverts.  AORA has no control over the use of these data by such third-parties. 

Email addresses (and any other information provided) are maintained in secure, encrypted and password-protected databases. These data are stored at our website’s datacentre which is based in Amsterdam, The Netherlands.  No data will be transferred to or held at any other location outside of the United Kingdom.  No personal information provided will be passed on to third parties, save as may be required by law, and will not be used for any purpose other than those mentioned above except where this is specifically stated and provided for with your knowledge and consent.

Messages sent via email may not be secure. We recommend you do not send any confidential information to us via email. If you choose to do so, this is at your own risk and with the prior knowledge that a third party may be able to intercept this communication.

Any complaints you may have regarding our control and processing of your data should be made to the Information Commissioner’s Office.